Terms and Conditions

Intellectual Property Disclaimer

Gentès & Bolduc, pharmacists does not guarantee that the use or sale of its products, or their combination with other products will not infringe on the claims of any Canadian or foreign patent.


At Gentès & Bolduc, pharmacists, our goal is to rapidly deliver our products to our clients. When products are in stock orders are processed and shipped out in the 24 to 72 hours after receipt by our Customer Service Agents.

Shipping Charges - Quebec/Ontario**

Express Delivery Under 25 kg Over $150 Free Delivery
Under $150 $8.50
Over 25 Kg   According to Weight

** some exceptions

Shipping Charges - Other Provinces

Express Delivery Under 4 kg Over $250 Free Delivery
Under $250 $25.00
4 to 8 kg Over $500 Free Delivery
$250 to $500 $25.00
Under $250 $40.00
Over 8 kg   According to Weight
Ground Delivery Under 4.5 kilos Over $150 Free delivery
Under $150 $10.00
4.5 to 11.9 kilos Over $250 Free delivery
$150 to $250 $15.00
Under $150 $25.00
12 to 25 kilos Over $500 Free delivery
$250 to $500 $25.00
Under $250 $50.00
Over 25 kilos   According to Weight
Ground Transit Times Atlantic (except Newfoundland) 2 Days
Newfoundland 2 to 5 days
Manitoba 3 Days
Alberta and Saskatchewan 4 Days
British Columbia 5 Days

Cash on Delivery (COD)

The surcharge for a COD shipment is $15.00.

Payment Terms

All prices are in Canadian dollars and are subject to change without notice, at the discretion of Gentès & Bolduc, pharmacists. Credit will not be given for prices that have been changed after a sale.


All invoices are net 30 days from the invoice date. New customers who wish to open an account must submit a credit application. A minimum of 5 working days is required for a credit check. Orders will be shipped only upon receipt of credit approval.

All outstanding invoices will be processed for payment with the customer’s credit card.

Payment by Credit Card

We accept Visa and MasterCard orders by telephone and fax.

Cash On Delivery (COD)

If you do not wish to charge your order, you can request a COD shipment. A $15.00 surcharge will be applied to your bill.

Return Policy

Compounded products, sterile products and veterinary medicines cannot be returned.

Loss or Damage in Transit

Check your order immediately upon receipt of shipment, unpack and inspect it for damage.

Do not accept a damaged shipment until the carrier makes a "damage" notation on your delivery receipt or freight bill.

If shortage or damage exists, you should immediately request that the carrier perform an inspection.

Retain all containers and packaging materials for the inspection.

No insurance will be obtained on shipments made by Gentès & Bolduc, pharmaciens unless otherwise arranged by the purchaser, prior to shipping.


Any claim for damage or shortage (other than damage caused in transit), must be made within 5 working days of the date of delivery.

A Customer Service Representative will contact you and advise you on how to proceed with the claim.

Retain all materials and the original shipping carton until a representative has approved a return or disposal of materials.